News and views from the automotive industry.
Finalists announced for Motor Trader Industry Awards 2017
The finalists for the Motor Trader Industry Awards 2017 have been announced.
Car Care Plan is sponsoring the Customer Care Award, which recognises franchised and independent vehicle retailers for their efforts to promote customer care, leading to business profits and success. The eight finalists are:
- Bowker Motor Group (Preston)
- Cargiant (London)
- CarShop (Northampton)
- Luscombe Suzuki Leeds
- Mercedes-Benz of Basingstoke
- Norton Way Corporate Sales
- TMS Kia (Hinckley)
- Twells of Billinghay
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Choosing a winner
The finalists have demonstrated high levels of customer satisfaction, loyalty and repeat business, providing evidence of successful customer care programmes and CSI ratings. Judges will be looking for a business setting new benchmarks and raising the professionalism of the sector.
The winner will be decided at a glittering gala dinner at London’s Grosvenor House Hotel on Wednesday, 12th July.
Paul Newton, Chief Executive of Car Care Plan, said: “We are sponsoring the Customer Care Award to show our continued support of the fantastic achievements and success stories within the automotive industry. Customer care is an essential part of any successful business.
“We support all our retailer and manufacturer partners to ensure they provide the very best customer experience when selling financial add-on products. A good customer experience leads to greater retention and recommendations, which in turn boosts profits and success.”
Motor Trader Awards gala dinner
There are more than 20 award categories at this year’s Motor Trader Industry Awards, celebrating best practice in the car retailing business. Some of the other award categories include:
- Financial Management
- Aftersales Excellence
- Used Car Retailer of the Year
- Franchised Dealership of the Year.
Further information on the Motor Trader Industry Awards 2017 can be found online.