News and views from the automotive industry.

Motor Trader Customer Care Award sponsored by Car Care Plan

Car Care Plan is sponsoring the Customer Care Award at the Motor Trader Industry Awards 2017 – with entries open until 7th April. The award is open to all franchised and independent vehicle retailers and recognises their efforts to promote customer care, leading to business profits and success.

Paul Newton, Chief Executive of Car Care Plan, said: “We are sponsoring the Customer Care Award to show our continued support of the fantastic achievements and success stories within the automotive industry. Customer care is an essential part of any successful business.

“We support all our retailer and manufacturer partners to ensure they provide the very best customer experience when selling financial add-on products. A good customer experience leads to greater retention and recommendations, which in turn boosts profits and success.”


Entering the Customer Care Award

Entrants for the Customer Care Award need to demonstrate high levels of customer satisfaction, loyalty and repeat business. They also need to supply evidence of successful customer care programmes and CSI ratings. Judges will be looking for a business setting new benchmarks and raising the professionalism of the sector.


Previous winners of the award include:
  • 2016 – CarShop (Northampton)
  • 2015 – Ken Jervis Kia
  • 2014 – Bristol Street Motors Hyundai (County Durham)
  • 2013 – Wellington Motors
  • 2012 Regent Automotive


You can enter your firm for the Customer Care Award here.


Motor Trader Awards gala dinner

There are more than 20 award categories at this year’s Motor Trader Industry Awards, celebrating best practice in the car retailing business. The winners will be announced at a gala dinner on Wednesday, 12th July, at London’s Grosvenor House Hotel.

Some of the other awards include:
  • Financial Management
  • Aftersales Excellence
  • Used Car Retailer of the Year
  • Franchised Dealership of the Year


The deadline for all entries is 7th April 2017. Entries are free and winners will receive editorial coverage in Motor Trader. Visit the Motor Trader Industry Awards website to find out more.

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