Services

With extensive industry knowledge and experience, we tailor key services and programmes to meet individual customer’s needs and requirements.

  • A personally tailored development plan
  • Extensive knowledge of specialist areas
  • Improved effectiveness of sales and aftersales programmes
  • A holistic approach towards customer service

Claims & Calls Handling

We operate on a simple company ethos:

'If it's a valid claim, we'll pay it'

We don't hide behind any small print and we offer partners a flexible, tailored and technology led system. Our system delivers a straightforward and easy to follow administration process for registrations and claims. Supporting the system are our fully-qualified and dedicated claims handling teams. These teams are the backbone of our operation and the impeccable service levels they provide have seen us become the partner of choice when it comes to claims and call handling; we now handle around 500,000 calls annually on behalf of our clients.

Clients using our Claims and Call Handling service benefit from:

• An efficient and clear claims process handled by our fully trained team
• Immaculate service levels
• A no quibble, hassle free approach to customer management
• Increased customer satisfaction
• All claims handled directly with the repairer so there is no need for the customer to pay for repairs then claim it back, making the customer journey a simple and straightforward process

If you would like to learn more about our Claims & Call Handling service please get in touch. Our team are awaiting your call.

Marketing Support

Our dedicated in-house Marketing team works closely with our manufacturer, dealer and affinity clients to plan, design and execute high-level offline, direct and digital campaigns.

Because we clearly understand the true value and complexities of individual brands we maximise the warranty and asset protection products offering our clients individually tailored marketing solutions as individual as the business they operate.

We manage a range of activities for clients, including:

• Planning of online, offline and integrated marketing campaigns
• Direct mail marketing campaigns
• The planning and execution of aftersales marketing and communications
• The production of creative and studio art work
• Production of marketing materials
• Policy fulfilment
• Database/data management
• Telemarketing activities
• In depth market research

Through using these services our clients benefit from:

• High quality digital, direct, offline or integrated white label marketing campaigns
• High quality bespoke online and offline marketing literature
• Impeccable, dealer ready POS
• In house fulfilment and a network of preferred fulfilment partners

If you would like to learn more about any of the marketing services we offer please get in touch. Our team are awaiting your call.

E-Commerce

In today's fast paced and technology savvy world the value of e-Commerce cannot be overlooked. Our highly skilled in-house IT team are able to create and design high quality bespoke B2C e-Commerce sites and our experience in handling these projects means we deliver high quality, fully branded sites on a regular basis. These sites allow clients to open up an efficient and effective way of selling warranty and asset protection products to their customer base, providing partners with a vital cost-effective route to market.

By choosing to invest in our e-commerce sites clients can enjoy benefits such as:

• A 24/7 open sales channel
• A customer facing, cost effective route to market
• A fast and efficient process for customers wanting to renew their products
• Fully branded sites to match corporate identity
• Full reporting and sales tracking to help provide a more in depth analysis of the customer journey
• The planning, design, build, implementation and maintenance is all handled by Car Care Plan
• Can incorporate current and new products alike
• A safe and secure payment process that offers both debit/credit card and direct debit payments
• A more integrated sales and marketing process

If you would like to find out more about our E-Commerce sites then please get in touch, our team would love to hear from you.

Account Management & Training

We have a dedicated team of programme managers; their extensive knowledge and experience of the automotive industry means they plan and implement a range of specifically tailored programmes to meet the unique and individual demands of the clients business. Our team offers services in the following areas:

Dealer Development

• Product Training
• Used Vehicle Management
• Stock Analysis
• FCA Compliance Training

Programme Development

• Regular Reporting and Analysis
• New Product Development
• Market Analysis
• Identifying new routes to market

Our Account Management & Training service allows customers benefit from:

• A fully-tailored programme, specifically designed to meet the individual needs of the business
• Expert analysis and research capabilities providing the client with greater insight for key business decisions and industry trends
• High quality training programmes developed by our vastly experienced and qualified team
• Our team's extensive industry knowledge and experience

If you would like to find out more about our Account Management & Training programmes then please get in touch, our team would love to hear from you.

Auditing

We have expert in-house team of auditors who are fully qualified and bring with them a vast amount of industry experience; the team are responsible for carrying out warranty and logistical damage assessments on behalf of our clients. They work closely with dealers, carriers and secure storage sites to carry out robust and thorough audits. Once the team have carried out the audit they provide clients with a detailed written report to help negotiate and implement any recommended changes.

By using our auditing services customers can benefit from:

• Ensuring all claims are of the correct value
• Avoiding any unnecessary or unjust claims
• A clear and thorough claims process
• Peace of mind that the claims processed are correct
• Benefit from the advice of our team's vast experience and knowledge

If you would like to learn more about auditing services then please get in touch with our team, they are waiting for your call.

Want to learn more?

Call us:

0344 573 8000

0344 573 8000

Mon-Fri 08:45 to 17:00


Marketing Support

Our dedicated in-house Marketing team works closely with our manufacturer, dealer and affinity clients to plan, design and execute high-level offline, direct and digital campaigns.

Because we clearly understand the true value and complexities of individual brands we maximise the warranty and asset protection products offering our clients individually tailored marketing solutions as individual as the business they operate.

We manage a range of activities for clients, including:

  • Planning of online, offline and integrated marketing campaigns
  • Direct mail marketing campaigns
  • The planning and execution of aftersales marketing and communications
  • The production of creative and studio art work
  • Production of marketing materials
  • Policy fulfilment
  • Database/data management
  • Telemarketing activities
  • In depth market research

Through using these services our clients benefit from:

  • High quality digital, direct, offline or integrated white label marketing campaigns
  • High quality bespoke online and offline marketing literature
  • Impeccable, dealer ready POS
  • In house fulfilment and a network of preferred fulfilment partners

If you would like to learn more about any of the marketing services we offer please get in touch. Our team are awaiting your call.

 

Our highly skilled contact teams handle around 1,400 calls a day, thatís over 500,000 every year.

Our highly qualified claims team process almost 700 claims a day, thatís over 250,000 a year.
© 2017 Car Care Plan Ltd. Registered Office: Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. Registered in England. Company No: 850195. Car Care Plan Limited is authorised and regulated by the Financial Conduct Authority.

© 2017 Car Care Plan Ltd. Registered Office: Jubilee House, 5 Mid Point Business Park, Thornbury, West Yorkshire BD3 7AG. Registered in England. Company No: 850195. Car Care Plan Limited is authorised and regulated by the Financial Conduct Authority.