Vision
<p><strong>Empowering millions of motorists worldwide with peace-of-mind</strong></p>
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Leading vehicle warranty and add-on insurance solutions for the automotive industry.
<p>At Car Care Plan, we’re dedicated to providing motorists and the wider automotive industry with award-winning vehicle warranty and add-on insurance solutions, underpinned by cutting edge technology and world class customer service. Adopting a data driven, technology led approach, we provide holistic support for our clients, from point of sale through to claims handling and repair services.</p> <p>Alongside our partners across the globe, we support over one million customers each year with financial protection and repair services for their vehicles. Join other leading manufacturers, dealers, and retailers in working with Car Care Plan to protect your customers.</p>
Our Values
Excellence
We set high standards in all areas of our performance. We deliver outstanding solutions, products and services to our agents, brokers, partners, customers, and communities. Our actions drive financial strength and stability.
Integrity
We act honestly, fairly and with high ethical standards. We question actions inconsistent with our values. We are trusted by our colleagues, customers and partners. We honor our promises and obligations.
Innovation
We are nimble, responsive, service oriented, and entrepreneurial. We leverage technology to create value for our clients, partners, customers, employees and stakeholders. We challenge traditional solutions and create new approaches.
Responsibility
We are dependable and our agents, brokers, partners, customers, colleagues, and communities can count on us. We do what we say we will do. We take responsibility for our actions and those of our team.
Inclusion
We embrace and value diverse individuals, opinions, cultures, and abilities, and actively seek them out. We respect all people and appreciate our differences. Simply put, we treat others the way we would like to be treated.
Teamwork
We are one global team. Building relationships and collaborating help us achieve success. We welcome spirited discussion. We know we will achieve more together than as individuals.
<h3><strong>Who we work with</strong></h3>
We work with manufacturers and retailers to provide vehicle aftercare products to motorists across the globe.
<h4><strong>How we do it</strong></h4>
Our industry-leading warranty and add-on insurance programmes are tailored to our clients’ requirements and paired with holistic support services, all provided by our in-house teams at Car Care Plan.
<h4><strong>Global Coverage</strong></h4>
With offices in Europe, North America, South America, the Middle East and Asia, Car Care Plan operates globally, with client services underpinned by multi-lingual support, all managed through our in-house teams.
<h4><strong>Extensive Product Range</strong></h4>
We provide clients with an array of aftercare programmes, ranging from warranties, through to service plans and paint protection. With 5 star Defaqto rated insurance products, you can be sure your customers are benefitting from the highest quality vehicle protection solutions.
<h4><strong>Protex</strong></h4>
Car Care Plan Protex provides manufacturer, dealer and retailer branded motor insurance and accident management services to the UK market. Protect your customers with driveaway insurance and excess protection vouchers, all branded to your business.
<h4><strong>Tech led Automotive Ecosystem</strong></h4>
Our technology backed products and services are paired with a range of tools and platforms to support the promotion, sale, fulfilment, and oversight of your aftercare portfolio. These can be tailored to suit different distribution models, from traditional dealer models through to online retailers.
<h4><strong>World-class Customer Service</strong></h4>
Our claims and call handling team manage claims and customer service queries on behalf of our clients. The team ensures our clients’ customers receive an impeccable level of service throughout their product lifecycle, receiving an average post call survey score of 4.9/5.
<h4><strong>DWV</strong></h4>
Part of the Car Care Plan Group, Dent Wizard Ventures (DWV) provides UK-wide mobile bodywork, paint and alloy wheel refurbishment and repair services. DWV’s extensive network of specialist mobile repair technicians perform over 150,000 repairs each year at customers’ convenience.
<h4><strong>Customer retention</strong></h4>
Our in-house retention team manage a range of direct-to-consumer activity on behalf of our clients, utilising direct marketing and telephony capabilities to enhance the customer experience and provide downstream revenue.
<h4><strong>Expert in-house underwriting</strong></h4>
Our in-house underwriting team utilise their extensive experience and expertise in the development and insuring of our industry leading warranty and add-on vehicle protection products. They carry an “Excellent” A- credit rating from AM Best, the world’s first credit rating agency and the largest specialising in the insurance industry.
<h4><strong>Car Care Plan Culture and Careers</strong></h4>
To learn more about our company culture or if you’re interested in joining our team, visit our culture and careers hub.