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News and views from the automotive industry.

The FCA and your customers

In 2013 the Financial Service Authority (FSA) was succeeded by the Financial Conduct Authority (FCA), its aim being to protect consumers and maintain a healthy and competitive market within the financial services industry.

The FCA regulates companies and advisors selling financial products to ensure all those involved, and the products they sell, remain reliable, trustworthy and offer value to the consumer.

Their main objectives are:

  • Protecting and improving the integrity of the UK financial system
  • Promoting competition in the interest of consumers
  • Ensuring an appropriate degree of security for consumers of financial services

PUTTING YOUR CUSTOMERS FIRST

These changes, brought about by the FCA, could pose a significant change in the way you sell add-on products. But why wait for these changes? Why not make some changes to your sales process now?

Putting your customers at the heart of your business means your team are presenting your customers with products that they value and need.

HOW DO YOU DO THIS?

HAVE THE RIGHT PRODUCTS

Having products that continue to offer real value to your customer means that your team will be confident in selling them, and your customers will be more confident in their decision to purchase.

QUALITY RATINGS

Having products that hold a quality rating is a reassuring indicator for customers. Car Care Plan, many of our products hold a 5* Defaqto rating. You can read more about Defaqto here.

COMMUNICATION

Keeping in touch with your customers builds a relationship with them that cannot be bought. For more information read more about putting your customers first in our new eBook here.

 

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