Car Care Plan Protex
Delivering dedicated connected services to vehicle manufacturers, retailers and their customers.
Protex
Car Care Plan Protex provides Vehicle Manufacturer and Retailer branded Motor Insurance and Accident Management services to the UK market. Alongside our network of partners, we utilise the latest innovations in connected data and technology to continually transform our business to deliver customer needs and our future goals.
What we provide
Our market leading vehicle manufacturer and retailer solutions uniquely integrate with customer focused services.
Branded Insurance Solutions
Our market leading affinity insurance schemes provide vehicle manufacturer and retailer customers with a fully branded experience.
Network Services
We offer vehicle manufacturers and retailers network management and consultancy on a wide range of business areas with focus on aftersales.
Connected Car and Telematics Solutions
We offer strategies to allow vehicle manufacturers and retailers to fully convert all vehicle alerts into commercial opportunities and deliver a highly personalised post-accident customer care service that will increase brand loyalty and customer satisfaction, and income.
Accident Aftercare Solutions
Our free post-accident customer service means every brand customer receives a fully branded claims experience and vehicle manufacturer approved repair no matter who their insurer is.
Our clients
We have long-term partnerships with a wide range of vehicle manufacturers and retailers.
The Protex vision
Designed with vehicle manufacturers in mind to drive increased sustainable growth and customer retention.
- Modernisation of the propositions in-line with changing customer habits and needs, through the use of market leading data analytics and technology.
- Accessing customer opportunities much earlier in the buying cycle via integration into adjacent channels.
- Delivering capabilities through mobile and self-service Apps, providing customers with convenient ease of access to integrated services to maintain and secure the customer within the overall branded experience.
- Extending the duty of care to customers and their welfare management, whether in relation to protection of their vehicle asset or the shift to proactive crash detection and intervention alerts.
- Eliminating dependency on annual renewal cycles by moving more customers onto longer term, multi-year subscriptions with integrated products, providing greater annuity of revenues and customer retention.
The Protex portfolio
- Driveaway Insurance & Excess Protect Voucher
- Motor Insurance
- Accident Assistance
- Flexible Approved Repair Network
- In-Brand Courtesy Car
- Cosmetic Insurance
- Tyre & Alloy Insurance
- Electric Vehicle Services
The benefits of Protex
Customer Base
Significantly increased insurance customer base through new customer acquisition channels means significantly greater customer base for incremental adjacent income.
Claim Management Capture
Industry leading shift in claim management capture e.g. change from reactive customer crash notification to proactive crash detection from the car.
Contracts
Multi year contracts in partnership with finance companies and agile insurance products provides early customer capture into Protex mobile applications and integration into our Connected FNOL capabilities.
Larger Claims Management Opportunity
Access a substantially larger claims management opportunity pool from the wider car parc through the use of the Protex Excess Protect, connected FNOL the manufacturers commitment to increased marketing to drive parts income.
Customer Retention
Increased customer retention allows continued provision of services throughout the Protex product portfolio as more customers remain within the brand journey.