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The Consumer Duty is a fundamental change in approach in the Financial Conduct Authority’s (FCA) expectations of firms providing regulated products or services to consumers.

Consumer Duty: A major shift in financial services

Introducing our new eBook on the FCA’s new Consumer Duty Regulation. This eBook provides an overview of the Consumer Duty and its various components and explains how Car Care Plan is working with partners to ensure full compliance ahead of the new rules coming into force.

Download your free copy for information on:

    • What is the Consumer Duty
    • When does the Consumer Duty comes into force?
    • The Consumer Principle
    • Cross-Cutting Rules
    • The Four Outcomes
    • Car Care Plan and the Consumer Duty
    • Supporting our partners with Consumer Duty implementation.

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