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News and views from the automotive industry.

Cosmetic Repair Insurance claims even simpler with smartphone app

Cosmetic Repair Insurance is a simple and straightforward product, it is tailored to help keep customers cars looking showroom-fresh for longer. Offering a high quality policy to your customers will help your business in a number of ways, including:

  • Increased customer retention
  • Greater customer experience and satisfaction rates
  • New revenue streams and routes to market
  • Additional word-of-mouth marketing.

The opposite is true if a poor Cosmetic Repair Insurance product is offered to customers, which proves useless when it comes to claiming – with hidden clauses and a poor customer experience. A low-quality financial add-on product could drive customers away, damage the reputation of your business and diminish your chances of getting referrals and recommendations.

Learn more about Choosing the right Cosmetic Repair Insurance for your customers in our blog.

 

Making life easier for your customers when making a claim

Finding and providing high quality Cosmetic Repair Insurance could be crucial to your business- It provides customers with peace-of-mind and protects against the unwanted and unexpected cost of damage to their vehicle. An essential element of a high quality product is the claims process, it is important for it to be as simple and straightforward as possible, as this will reflect well on your retail business.

Car Care Plan is making life easier for customers when it comes to making a claim with the launch of its new smartphone app. Compatible with both Apple® and Android™ devices, the app lets customers submit Cosmetic Repair Insurance claims quickly and hassle free.

In the event of a scratch, dent or chip the customer simply has to:

  1. Download the app
  2. Login with their name and registration number
  3. Select the relevant product they are claiming on
  4. Upload photos of the damage
  5. Press submit.

A member of the customer services team then gets in touch to finalise the claim. The app also offers the advantage of letting customers view their claim history.

 

A Complete Guide to Cosmetic Repair Insurance is available to download for FREE from Car Care Plan.

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