Careers

Registration Administration Assistant

Providing a high level of administrative support to both internal and external clients.

The role involves processing email, electronic, telephone, paper and direct mail warranty applications and other correspondence

Essential Job Functions:

 Email

• To ensure all emails are responded to within company KPI’s.
• To ensure all email responses comply with company standards.

Registrations

• To ensure all registration, amendment and cancellation requests are process within company guidelines and within KPI’s.
• To ensure all direct mail and ad-hoc registrations are completed within company KPI’s.
• To assist with bulk registration processing where required, ensuring that all bulk rejections are processed within company KPI’s.

General

• To be cooperative with colleagues promoting good relations and ensuring the highest quality of service at all times to internal & external contacts.
• To undertake any formal or informal training arranged by the company and attend meetings as and when required.
• Undertake other departmental duties commensurate with own skill level in other areas of the business as and when required.
• To ensure any issue that is over and above the limits of authority are escalated immediately to the Administration Manager.

Compliance

• To conform to all company policies in force at all times i.e. the security of corporate information, electronic mail policy and computer usage policy.
• To conform to legislative and procedural policies in force at all times e.g. FCA Regulations, DPA requirements.
• To ensure all property assigned is kept in good order with any faulty equipment being immediately reported to the Administration Manager.
• To adhere to company dress policies and ensuring suitable standards of personal hygiene.

Qualifications, Experience, Competence:

Qualifications

 Previous administration and customer service experience is essential.

 Experience

 Microsoft Office experience at a basic level would be beneficial as the role involves email correspondence, letter writing and use of spread sheets.

Functional/Technical Competencies

Being an effective team player along with time management skills are essential in handling the large volume of requests received within the team.