Registration Administration Assistant

Providing a high level of administrative support to both internal and external clients.

The role involves processing email, electronic, telephone, paper and direct mail warranty applications and other correspondence

Essential Job Functions:


  • To ensure all emails are responded to within company KPI’s.
  • To ensure all email responses comply with company standards.


  • To ensure all registration, amendment and cancellation requests are process within company guidelines and within KPI’s.
  • To ensure all direct mail and ad-hoc registrations are completed within company KPI’s.
  • To assist with bulk registration processing where required, ensuring that all bulk rejections are processed within company KPI’s.


  • To be cooperative with colleagues promoting good relations and ensuring the highest quality of service at all times to internal & external contacts.
  • To undertake any formal or informal training arranged by the company and attend meetings as and when required.
  • Undertake other departmental duties commensurate with own skill level in other areas of the business as and when required.
  • To ensure any issue that is over and above the limits of authority are escalated immediately to the Administration Manager.


  • To conform to all company policies in force at all times i.e. the security of corporate information, electronic mail policy and computer usage policy.
  • To conform to legislative and procedural policies in force at all times e.g. FCA Regulations, DPA requirements.
  • To ensure all property assigned is kept in good order with any faulty equipment being immediately reported to the Administration Manager.
  • To adhere to company dress policies and ensuring suitable standards of personal hygiene.

Qualifications, Experience, Competence:


 Previous administration and customer service experience is essential.


 Microsoft Office experience at a basic level would be beneficial as the role involves email correspondence, letter writing and use of spread sheets.

Functional/Technical Competencies

Being an effective team player along with time management skills are essential in handling the large volume of requests received within the team.

Apply for this role


Have a question?
Get in touch!