Careers
Claims Specialist
The primary function of the Claims Specialist role is to handle in bound telephone calls, emails and written correspondence in agreed markets where CCP have a presence which includes such jurisdictions as, the UK, EMEA, APAC, Oceania, America and Latin America.
Principle Responsibilities
Handling:
- In bound telephone calls
- E-mails
- Written correspondence
- Expert Reports
- Claims Payments
- Support Finance teams when requested
- Supporting UK and European Sales Department & Account Managers where required
- To ensure that all assessment instructions are processed, transferred or cancelled in a timely and accurate manner
Skills & Attributes
- Technically some of the vehicles involved are state of the art technologies and may have multiple on board computer systems, large diesel engines and multiple hydraulic systems
- The claims handlers will liaise with repair workshops who service these vehicles or repair machinery
- The claims handlers will interpret the cause of failure and authorise claims based on coverage remit
Key Attributes:
- Technical knowledge
- Experience in the Auto Industry, construction desirable but not essential
- Technical knowledge of hydraulic systems
- In depth knowledge of mechanical / electrical repairs
Qualifications & Experience
- Minimum 5 years’ experience in this sector
- City & Guilds or similar