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Account Support Manager

The primary responsibility of the Account Support Manager role is to provide account management support to the CCP Products Sales team, ensuring the smooth operation of CCP Products programmes.

Principle Responsibilities

  • Ensure all agreed SLA’s are fully understood and achieved
  • Be the interface between account management and PRM (including any user acceptance testing)
  • Identify and manage the resolution of problems with programme set-up
  • Be the Head Office point of contact for key Dealer Groups and their teams
  • Where appropriate, accompany the National Sales Manager / Senior Management and/or Business Development Managers to meetings with clients
  • Liaise with PRM and Sales Support to ensure VSC is updated as appropriate to reflect any changes to Dealer accounts
  • Support the launch and manage the process of any new products and/or programmes, Including the creation of the PPP document and Pricing
  • Thoroughly check and sign pricing off on behalf of the senior management as and when required
  • Manage the process of the creation and amendments to POSM
  • Produce required reports within a timely manner
  • Support Regional Managers as and when required
  • Support the National Sales Manager when any ad-hoc task deemed necessary

Skills, Attributes & Knowledge

  • Professional approach at all times with the ability to establish credibility and build good relationships with people at all levels
  • Excellent verbal and written communication skills
  • Good numerical skills
  • Team player with a high level of customer focus
  • Strong organisational and planning skills (including the ability to work on a range of project/tasks) with the ability to establish priorities so that results are delivered and deadlines met
  • High level of computer literacy/ IT skills including ability to effectively use MS Office products (specifically Word, Excel and PowerPoint)
  • Flexible, resilient and capable of using own initiative
  • Ability to collect, collate, understand and evaluate information with good attention to detail
  • Appreciation of the Financial and Insurance industry including regulatory compliance

Qualifications & Experience

  • Good general education – GCSE/equivalent or relevant career experience
  • Demonstrate Continued Professional Development and drive to progress further
  • Minimum of 1-2 years in an administrative/support role with previous exposure to a busy admin environment and a common sense approach to dealing with business issues
  • Demonstrate a proactive, professional, customer focused approach to business activities/issues
  • Worked in a small team environment, managing a high workload and supporting the work of others

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